Terms of service

1. Legal notice

Publisher: Editions Neftis Limited, a private company limited by shares incorporated in Ireland, registered under number 657742 (Companies Registration Office, Irlande), tax reference 3653014JH.

An Irish private company limited by shares is not required to state its share capital in a legal notice, unlike a French company: this line therefore does not appear here.

Registered office: Unit 3D North Point House, North Point Business Park, Old Mallow Road, Cork T23AT2P, République d'Irlande.

Business address: Moulin de Sainte Catherine, 44430 La Remaudière, France. Phone: 07 86 76 24 49.

Publication director: Bertrand Nicolas.

Contact: audit@bnm-consulting.eu.

Host: OVH Limited, 30 Old Bailey, London, EC4M 7AU, Royaume-Uni.

2. Purpose and description of the service

Cultural Tourism Audit is an online service that analyses a page of a tourist accommodation website provided by the user (URL and/or imported content) and produces an audit report: a diagnosis, rewriting suggestions, a photo plan, answers to travellers' questions, and technical optimisation data (JSON-LD, Open Graph).

3. Access to the service and account creation

Access to the service requires creating an account, either by email and password or via Google. The user guarantees the accuracy of the information provided at signup and is solely responsible for keeping their credentials confidential.

The service is intended for professional or personal use consistent with its purpose; it may not be used to audit pages whose content the user has no right to analyse or distribute.

4. Nature of AI-generated audits

The audits, diagnoses, rewrites and answers produced by the service are generated by artificial intelligence models. They are provided for purely informational purposes and have no contractual value.

They do not constitute, under any circumstances, legal advice, a regulatory compliance check (official rating, price display, tourist tax, accessibility, or any other obligation required by law), or investment advice. They do not exempt the user from any legal disclosure obligation applicable to tourist accommodation.

The publisher cannot be held liable for decisions made by the user, or by any third party, based solely on the content of an audit. It is the user's responsibility to have any legal, technical or financial information verified by a qualified professional (lawyer, accountant, tourism consultant) before any decision or publication.

5. User obligations

• The user warrants that they hold the necessary rights (ownership, mandate, authorisation) over the photographs, descriptions and other content they import or have analysed by the service, and indemnifies the publisher against any third-party claim in this respect.
• The user agrees not to use the service for unlawful purposes, nor to analyse content that infringes third-party rights or is defamatory.
• The user is solely responsible for how they use the reports produced, including republishing them.

6. Intellectual property

The site, its interface, its visual design, its own text and its code are the property of Editions Neftis Limited or its licensors and are protected by intellectual property law. Any unauthorised reproduction is prohibited.

Photographs and descriptions imported by the user remain the property of the user or their original rights holders; the publisher claims no rights over this content, which it processes only to produce the requested audit.

The generated audit reports (diagnosis, rewrites, answers for travellers, technical data) are made available to the user, who may use them freely for their own purposes related to the audited website.

7. Suspension, termination and account deletion

The user may request deletion of their account at any time by writing to audit@bnm-consulting.eu. Deletion results in the erasure of associated audits and content, subject to any data we are legally required to retain for longer (in particular for evidentiary or security purposes).

The publisher reserves the right to suspend or delete an account, without notice in the event of a serious breach of these terms (fraudulent use, unlawful content, harm to the security of the service), and with reasonable notice in other cases.

8. Liability

The service is provided “as is”. The publisher takes reasonable steps to ensure the service's availability and reliability, without guaranteeing it will be error-free or uninterrupted. The publisher cannot be held liable for indirect damages resulting from use of, or inability to use, the service.

9. Governing law, mediation and jurisdiction

These terms are governed by Irish law. Any dispute concerning their validity, interpretation or performance falls under the exclusive jurisdiction of the courts of Ireland, subject to any mandatory public-order provisions of your own country of residence that a locally applicable law cannot deprive you of when acting as a consumer.

Under EU Directive 2013/11/EU, it is the publisher's country of establishment - Ireland - that determines which consumer mediation body is offered, regardless of your own country of residence within the European Union. If you are a consumer, you may use, free of charge and with a view to an amicable settlement, NetNeutrals EU Ltd, a mediation body approved by the Irish authority (Competition and Consumer Protection Commission) for everyday consumer disputes, Johnstown Business Centre, Johnstown, Naas, Co. Kildare, W91 C99T, Irlande (www.netneutrals.eu). This body handles cases in English, French and Spanish, and covers disputes with traders across Europe, not just in Ireland. Using mediation is free and optional for you: it does not prevent you from taking a dispute directly to court.

For any customer located outside the European Union, or acting in a professional capacity (which falls outside the mediation mechanism above, specific to EU consumers), the parties agree to seek an amicable resolution of any dispute in good faith before starting legal proceedings: the party who considers itself aggrieved notifies the other in writing of the matter in dispute, and the parties then have 30 days to attempt to settle it amicably. This prior attempt does not deprive either party of the right to subsequently bring the matter before the competent courts mentioned above.

10. Changes to these terms

The publisher may amend these terms at any time, in particular to reflect changes to the service, its business model or applicable regulation. The date of the last update appears at the top of this page. In the event of a substantial change, users will be informed by reasonable means (a banner on the site or an email) before it takes effect.